Front Office Associate

About The Job Front Office Associate

REPORTS TO : FRONT OFFICE MANAGER

Duties And Responsibilities

• Maintains a record of expected arrival guests.
• Ascertain that all reservations for the day are inputed in the system, correct for any discrepancies.
• Blocks rooms for Groups and FITs in accordance to the room specifications and request.
• Ascertains that early arriving guests are pre-blocked first. Coordinate pre-blocked rooms to Housekeeping Department.
• Provides a list of pre-blocked arrival list to Housekeeping Department indicating the guests expected time of arrival (ETA).
• Informs Housekeeping Department for pre-registered guaranteed and pre-paid bookings.

Handling of Check-in

• Ensures that Registration Form was properly filled up by the guest.
• Ascertains that all guests are registered. All registered guests should be encoded in the system.