Front Office Associate

Key Responsibilities:

Primary Objective of Position:

• Attend to the day-to-day needs of hotel guests

Duties and Responsibilities:

• Performs check-in and check-out procedures
• Handles and processes room reservations and extensions
• Responds promptly to guest inquiries across all booking channels
• Reviews daily arrivals and notes special requests
• Performs exceptional customer service, puts guest’s satisfaction as a top priority, and can remain calm, courteous, and warm at all times
• Collects guest information and updates guest profiles
• Administer and perform all cashier functions and ensure payment collections are intact and accounted for at all times
• Proactively upsell rooms to increase revenue
• Assist showroom and maintain good knowledge of the hotel, its services and features, as well as familiarity of the neighborhood
• Attend to and resolve guest concerns and co...