Front Office Assistant

**Your Day To Day**

+ **Be the warm welcome** that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.
+ Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.
+ Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.
+ Maintain a deep understanding of and adhere to **IHG Brand Standards** , hotel policies, and operational processes to deliver consistent and high-quality service.
+ Handle cash, credit, and digital transactions with precision, ensuring all processes align with hotel financial policies.
+ Facilitate seamless check-in and check-out experiences, including verifying IDs, issuing room keys, and managing safety deposit boxes securely.
+ Coordinate with housekeeping to confirm room readiness and update the Property Management System (PMS...