Front Office Agent - Waldorf Astoria Ras Al Khaimag

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

Essential Functions

• Meeting, greeting and directing Guests who enter the lobby area.
• Serving as the main point of contact for regular guests and VIP Guests and ensuring the hotel departments are fully briefed on their requirements.
• Building and maintaining positive relationships with Guests and Team Members
• Seeking verbal feedback from customers on a regular basis and responding to all Guest queries in a timely and efficient manne...