Front Office Agent, Fairmont The Red Sea

Fairmont The Red Sea is seeking a professional and customer-focused Front Office Agent to join our team in Umluj, Saudi Arabia. As a Front Office Agent, you will be the first point of contact for our guests, delivering exceptional service and creating memorable experiences at our luxury resort destination. You will manage guest interactions with professionalism, efficiency, and warmth, ensuring every guest feels welcomed and valued throughout their stay.

• Greet guests upon arrival and facilitate smooth check-in and check-out procedures with attention to detail and hospitality excellence
• Manage guest reservations, modifications, and cancellations using hotel management systems and maintain accurate records
• Address guest inquiries, requests, and concerns promptly and professionally, resolving issues to ensure guest satisfaction
• Provide concierge services, including recommendations for local attractions, dining, and activities ...