Front Desk Supervisor - InterContinental Hotel Cleveland

**JOB OVERVIEW:** Provide timely and professional check-in/check-out services in accordance with established scripting and standards.

At **InterContinental Hotels & Resorts** we want our guests to feel special, cosmopolitan and In the Know which means we need you to: • Be charming by being approachable, having confidence and showing respect. • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

**DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS** • Up-sell rooms where possible to maximize hotel revenue. • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.

**PEOPLE**...