Front Desk Officer

Overview

A front desk officer is primarily responsible for greeting patients, managing appointment scheduling, handling phone calls, updating patient records, collecting payments, and providing excellent customer service at the front of the dental practice, acting as the first point of contact for patients while ensuring smooth office operations.

Responsibilities

• Patient Reception: Greeting patients upon arrival and warmly welcoming them to the clinic. Verifying patient information and updating records as needed. Checking patients in and out of appointments.
• Appointment Scheduling: Answering phone calls and scheduling new patient appointments. Rescheduling or canceling appointments as required. Managing appointment calendar and ensuring efficient patient flow.
• Administrative Tasks: Collecting patient payments and processing insurance claims. Maintaining patient records, including medical history and dental ch...