Front Desk Coordinator - Urology (31633)

Responsibilities

• Greet callers and in‑office patients warmly and provide courteous service.
• Understand the responsibility of serving as the first point of contact for patients at our practice.
• Use sound judgement in handling calls and in‑person interactions, especially when dealing with highly sensitive medical information.
• Answer calls within three‑four rings.
• When scheduling patients and/or checking a patient in, add and update demographics and insurance information thoroughly and accurately.
• Confirm, cancel, reschedule, and update patient appointments at the request of patient and/or provider.
• Use the EMR system to match physician/clinician availability with the patient’s needs and preferences in terms of date and time.
• Accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are ...