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Front Desk Associate

Holiday Inn Express Houghton

Houghton, Michigan, United States Full-time July 02, 2026
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Vacancy Description

Job Summary:
The front desk associate's main responsibility is to provide an exceptional guest experience while
completing Veridea's sales-related requirements. The successful front desk associate will provide guests
with concierge-like, solution-oriented service, while acting as an in-house sales representative.


Essential Functions:
1. Act as a concierge for guests. Possess a knowledge of the local area and the
community's offerings. Interact with guests in a sincere, professional, and courteous
manner, going above and beyond normal responsibilities to do whatever it takes to
ensure absolute guest satisfaction.


2. Act as an in-house sales representative for the hotel. Engage with guests, capture
relevant information, and distribute it to hotel management staff for contract
negotiation.
a. Complete all reporting requirements issued by Director of Revenues and Sales.
b. De...

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