Front Desk Agent (Receptionist) - Hyatt Hotels

Job Requirements

• Minimum of 1 to 2 years of verifiable frontline experience within a 4-star or 5-star hospitality environment, specifically handling high-volume guest check-ins and check-outs.
• Mandatory proficiency in hotel Property Management Systems (PMS), with strong preference given to candidates highly experienced in operating Opera or Opera Cloud.
• Exceptional bilingual communication skills; absolute fluency in English is required, while proficiency in Russian, Mandarin, German, or Arabic provides a significant hiring advantage.

Responsibilities

• Execute rapid and accurate guest check-in procedures, actively promoting premium room upgrades and cross-selling hotel F&B outlets to meet individual monthly revenue targets.
• Manage the front desk cash float with absolute precision, processing complex foreign currency exchanges and executing credit card pre-authorizations without generating accounting discr...