Front Desk Agent Guest Service Agent Arabic Speaker

Position Summary

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing. Activate and file room keys.
• Process all guest requests and relay messages.
• Print contingency lists to have a record of all guests in case of emergency.
• Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Follow up on any outstanding requests or problems from the previous day and are resolved.
• Run and review daily reports/logs.
• Complete designated cashier and closing reports in the computer system.
• Accept and record wake-up call requests and deliver to appropriate department.
• Count bank at beginning and end of shift; secure bank.
• Process all payment ...