French Speaking Technical Support – SQL & API / SAAS / Cloud - London

Overview

French Speaking Technical Support – SQL & API / SAAS / Cloud - London

Full-time job - 3 days in London office

• Are you fluent in French and English ?
• Do you have strong SQL experience ?
• Do you possess Customer / Technical support in a SAAS/ Cloud / API environment ?

Day to day you will

• Work with Engineering and Product teams to escalate and resolve issues
• Prioritize and manage cases, documenting troubleshooting activity in a case management system
• Build technical domain expertise and operate as part of a diverse and international team
• Document your knowledge for the team by creating help articles for the internal knowledge base
• Manage your time effectively as workload and priorities change constantly
• Proactively identify where an issue may need additional help or escalation
• Gain a deep understanding of product line processes by attending training, self-p...