French Call Center Representatives - Talent Pool

Job Overview

French Call Center Representative position at MCI. The role involves engaging with customers across various campaigns and supporting overall business operations via high‑quality communication and service delivery.

Key Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Qualifications

• Grade 12 / National Senior Certificate (or equivalent)
• Minimum 1–2 years’ experience in a customer service role within a B...