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Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)

Everience Benelux

Cologne, North Rhine-Westphalia, Germany Full-time July 26, 2026
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Vacancy Description

Job Description

  • Provide freelance, on-site IT support at the client’s Colognes location
  • Deliver both Level 1 and Level 2 technical support services
  • Ensure smooth operation of IT infrastructure, systems, and tools
  • Troubleshoot and resolve hardware and software issues efficiently
  • Support end-users and address technical queries in a timely manner
  • Maintain high levels of user satisfaction through effective service delivery
  • Collaborate with team members and stakeholders to optimize IT performance

 


Qualifications

  • Proven experience in both Level 1 and Level 2 IT support roles.
  • Strong troubleshooting skills and a proactive approach to problem-solving.
  • Excellent communication skills to work effectively with end-users and technical teams.
  • Native German speaker and fluent in English.
  • Familiarity with Microsoft Entra ID (Azure Active ...

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