Fraud Risk Control Lead - Investigations & Sla

Global Payments, based in Mexico, is seeking an experienced professional to manage credit card fraud cases while ensuring compliance with service level agreements. The role involves overseeing investigations, monitoring team performance, and collaborating with various stakeholders to develop effective fraud detection policies.
The ideal candidate will have at least 4 years of experience in fraud management and a Bachelor's Degree. Responsibilities include coaching team members, adjusting workflows, and implementing new tools to enhance efficiency and effectiveness.
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