Fraud & AML CX Design Lead

Capitec Bank Ltd. in Stellenbosch is seeking an experienced leader to own the design, delivery, and improvement of client experiences across Fraud and AML journeys, combining service design, behavioural insight, and risk-aware CX.

You will lead end-to-end CX for complex journeys spanning multiple units, translating business, risk, and client needs into trusted experiences while embedding CX standards that balance empathy with regulatory requirements.