Fraud Activity Agent (French-Speaking) - On-Site Bm01

Fraud Activity Agent (French-speaking) - On-site BM01
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Location: Barcelona, on-site.
Responsibilities
Investigate and verify fraud incidents using internal tools and defined macros.
Collect and verify all necessary documentation from customers to confirm or infirm fraud.
Manage cases within defined pending periods, ensuring timely follow-up and resolution.
De-escalate tickets to Level 1 if client documentation is not received after 14 days following established procedures.
Qualifications
Proficient or bilingual in French;
advanced in English.
Strong interpersonal skills including active listening, empathy, and adaptability.
Advanced customer service and conflict resolution abilities.
Skilled in troubleshooting and resolving complex, no...