FOR POOLING ONLY - BACOLOD - Player Engagement Agent (gaming and non-voice) at Keywords Studios[...]

Role Overview

As a Player Engagement Agent, you will serve as the essential link between our clients and the gaming community, investigating and delivering prompt, quality responses to players’ questions while providing valuable feedback to our developers.

Responsibilities

• Communication
  • Deliver excellent customer support to players.
  • Investigate and resolve player inquiries promptly through ticketing, email, or chat.
  • Assist internal teams with project‑related requests, ensuring smooth collaboration.
  • Gather and deliver player feedback according to established procedures.
  • Provide translations when required to ensure seamless communication.
• Analytics
  • Maintain accurate and detailed reports to keep processes streamlined.
  • Ensure prompt escalation of issues following established procedures.
  • Contribute to smoother support processes with personalized macros and knowledge b...