Food and Beverage Supervisor

Guest Experience & Service Excellence Deliver personalised, five-star dining experiences across all meal periods. Engage with guests to ensure satisfaction and manage special dietary requirements. Handle guest feedback and resolve service issues professionally and discreetly. Maintain a visible presence during service to ensure standards are consistently met. Operational Supervision Supervise daily F&B service operations including: Restaurant, bar, boma, bush dinners, in-room dining, and safari meals. Ensure service setups, timings, and transitions are executed flawlessly. Coordinate closely with the Kitchen, Front Office, and Safari teams. Conduct pre-service briefings and post-service debriefs. Staff Supervision & Training Supervise waiters, bartenders, hosts, and service assistants on shift. Ensure staff grooming, uniform standards, and professional conduct. Assist with onboarding, training, and ongoing coaching of F&B staff. Support performance management and address minor discipli...