Follow-up Executive – Enquiry Management

Job Title: Follow-up Executive Enquiry Management Department: Sales / Customer Experience Location: [Specify Head Office / Bhiwandi / Hybrid] Reporting To: Sales Manager / CX Head Job Summary: The Follow-up Executive will be responsible for tracking, following up, and ensuring timely responses to all customer queries and enquiries received by the Enquiry Management Team. The role focuses on maintaining strong communication with potential clients, ensuring smooth coordination between internal teams, and improving conversion rates through consistent and professional follow-ups. Key Responsibilities: Follow up with customers on enquiries received through calls, emails, website, or social media. Coordinate with the Enquiry Management Team, Sales Team, and Technical Team to get updates on quotations, samples, or designs. Maintain enquiry records in CRM or Excel and update follow-up status regularly. Ensure timely communication and closure of all pending or open enquiries. Send polite remi...