FNB Community Advisor

Community Advisor – FNB Points of Presence

Provide customers with excellent service by ensuring they are served promptly, that their needs are understood and that their requests are processed accurately and efficiently. Serve as a frontline agent who drives exceptional customer experiences, contributes to business growth, and supports sales and service delivery aligned to FNB’s standards.

Key Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Achieve net profit growth through effective sales and service support.
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels.
• Grow the active customer account base to expand overall client engagement.
• Identify and maximise cross‑sell opportunities to strengthen cu...