Fixed Term Associate - HR Help Center Coordinator

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) – Fixed Term Associate – HR Help Center Coordinator

Summary

To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub‑function such as HR Help Center.

General Responsibilities

• HR Help Center:
  • Process associate’s concerns and inquiries via HRIS Tool, HR Case Ticketing Tool, and Telephone Platform.
  • Handles and resolves Tier1 cases within agreed timeline for HRHC core tasks (Following the approved Local Work Instructions and Process Standards).
  • Coordinate and assign Tier2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry.
  • May be assigned/rotated across related sub‑functions in Help Center.
• Special Projects: Provide logistics/administrative assistance in department or organization‑wide programs/events. ...