FIT Reservationist

Duties:

Ensure accurate & detailed capturing of reservations
Maximise revenue & ensure guest satisfaction
Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.
Assist & maintain an efficient administration system within the department.
Maintain client database with segmentation.
Ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.
Ensure that standard correspondence formats for various stages of reservations is completed and maintained.
Continuously seek ways to maximise revenues and profits by up-selling other facilities and services.
Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone.
Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager....