First Mile Operations Specialist – Johor, Malaysia

First Mile Operations Specialist

We are looking for a First Mile Operations Specialist to support customers and coordinate day-to-day shipment activities across Intermodal (INT) and Customs House Brokerage (CHB) services.

Key Responsibilities

Customer Service & Stakeholder Coordination

• Communicate with customers via phone, email, and meetings regarding shipment status and operational updates.
• Build and maintain positive relationships with assigned customers.
• Respond to customer enquiries and resolve day-to-day issues in a timely manner.
• Support customer meetings and business review discussions.

Operations & Shipment Coordination

• Process bookings for Intermodal and Customs Brokerage shipments.
• Coordinate truck deliveries, container movements, and shipment activities with internal and external stakeholders.
• Monitor shipment progress to ensure timely customs ...