First-Line Support Specialist at WRDSB

Elevate your IT career with the Waterloo Region District School Board as a First-Line Support Specialist. Deliver exceptional customer service and technical support for staff, students, and visitors.
This full-time educational support position involves providing first-level IT services and managing the asset lifecycle, which includes both technological and administrative tasks. As a critical member of the Information Technology Services team, you'll address a variety of user requests and incidents, ensuring smooth operations in a dynamic educational environment.
Key Responsibilities:
• Deliver day-to-day first-level customer support via multiple communication channels
• Oversee physical and digital technology asset management
• Identify and recommend responses to evolving technology trends
• Participate in quality assurance for IT upgrades and documentation
• Monitor IT dashboards and tools for performance insights
Requirements:
• Two-year Information Technol...