Fintech Support Specialist — Bilingual EN/FR

EPI, a European payments system, seeks a multilingual support specialist to assist users with account setup, wallet provisioning, and payment issues. You will handle live chat, email, and phone inquiries, coordinating with Product, Fraud, and AML teams to address recurring problems and improve user experience.

Applicants should have 2+ years in a customer-facing role, fluency in English and French, and experience with Zendesk. The role emphasizes accuracy, empathy, and documentation upkeep.