Fintech Operations Lead

Develop and maintain a deep understanding of the remittance platform including all available integration models, API capabilities, transaction flows and partner-facing products. Act as the internal product champion, identify gaps and new requirements raised by partners, and drive their development with the product and technology teams through to delivery. Stay current on platform changes, new features and upcoming releases; ensure partners are proactively informed and supported through any transitions.

Serve as the single point of contact for all fintech partners, owning the relationship from onboarding through to ongoing live operations. Lead monthly partner performance review calls presenting transaction volumes, success rates and service quality metrics, agreeing on improvement actions and following through. Own partner satisfaction, proactively identifying friction points, escalating internally where ...