Fintech Customer Service Training Lead

Monee in Malaysia is seeking a Customer Service Trainer to design and deliver structured training for customer service teams, focusing on fintech products, compliance, and dispute handling. The role requires identifying skill gaps, developing materials, and mentoring staff to raise QA, CSAT, and SLA performance.

You will collaborate with Compliance, Risk, Product, and Ops to stay aligned with regulatory updates and product launches, while coordinating schedules and resources to support scalable