Financial Services Representative

What you’ll be doing

You’ll work in a fast- paced Client Support Center where you’ll have meaningful client-focused conversations. As a Financial Services Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll deepen relationships by understanding the client’s needs, and quickly resolving issues or problems. You’ll proactively identify opportunities to match clients with the right products and solutions that will enable their financial success. Products and solutions will include bank accounts, various consumer loan products, overdraft protection, Bill Pay, Online Banking/US Mobile App and more. You’ll educate and assist clients with our self-serve options, as well as complete manual efforts in support of specific client needs in accordance with policies and procedures. You’re flexible to work from Monday to Friday 8:00am- 7:00pm CST and Saturday from 8:00am- 1:00pm ...