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Financial Planning Complaints Manager

Mason Blake

London, England, United Kingdom Full-time July 25, 2026
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Vacancy Description

Description

About the Role

A well-established  wealth and financial planning firm  is expanding its  Advice Complaints  function and seeking an  SME  and a  Lead Manager  to help shape and develop this area.

Key responsibilities include:

  • Managing and resolving regulated complaints related to F inancial Planning advice .
  • Ensuring compliance with  FCA regulations  and engaging with key stakeholders such as the  Financial Ombudsman Service  and  PI brokers .
  • Overseeing investigations, maintaining governance standards, and providing Management Information reporting.
  • Developing and enhancing complaints processes while mentoring and supporting team members.

    • About You:

  • Experience in handling or remediation of  complaints in advice  within financial planning ( DipPFS Level 4 Qualified ).
    • ...

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    Vacancy Details

    Location London, England
    Country United Kingdom
    Type Full-time
    Category Operations Specialties Managers
    Posted July 25, 2026

    About Mason Blake

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    Mason Blake

    London, United Kingdom

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