Vacancy Description
Overview
Staff will provide operational support across organisations' Finance functions, including PCE Financial Services & Operations.
Responsibilities- Handle high‑volume customer enquiries via ticketing platforms (e.g. Zendesk / ServiceNow), ensuring timely and accurate responses
- Escalate complex cases to internal stakeholders and maintain proper documentation and logs
- Support Accounts Receivable operations including billing, receipting, refund processing, reconciliations, and debt recovery follow‑ups
- Coordinate with internal teams and external parties (e.g. debt collection agencies) on outstanding cases
- Systems & Administrative Support - Set up and maintain master data in ERP systems such as SAP HANA
- Assist in resolving system‑related issues in coordination with internal system teams
- Perform daily operational checks, data verification, and ad‑hoc administrative tasks as required
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