Vacancy Description
Role Responsibilities
- Be a contributing member of the EUC Team providing support to End Users in a Client Environment
- Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
- Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
- Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
- Learn new and emerging technologies as needed, guided by business requirements.
- 3 to 5 Years’ experience in End User Computing, IT Support, Asset Management needed.
- Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
- Basic understanding of ITIL Framework is a must.
- Experience in using ITSM Tools like Service Now, Remedy etc...
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