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Field Services Analyst

Lenovo

São Paulo, State of São Paulo, Brazil Full-time June 19, 2026
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Vacancy Description

Description and Requirements

Role Overview

The Field Services Fresh Analyst provides administrative and operational support to the Field Services / On-site Support team.

This role ensures the smooth execution of daily operations by coordinating service requests, maintaining accurate records in ITSM systems, organizing equipment logistics, and supporting service performance tracking. It is a customer-facing support role with a strong focus on process compliance, documentation quality, and reporting.

Key Responsibilities

  • Welcome and guide users seeking walk-up or front desk technical support, capturing initial information and directing requests appropriately
  • Communicate clearly with users on ticket status, next steps, and expected actions (within defined scope)
  • Coordinate equipment logistics including check-in/check-out, replacements, loaners, and shipping/receiving
  • Maintain accura...

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    Vacancy Details

    Location São Paulo, State of São Paulo
    Country Brazil
    Type Full-time
    Category Computer Occupations
    Posted June 19, 2026

    About Lenovo

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    Lenovo

    São Paulo, Brazil

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