Field Service Manager at Acosta

Elevate KitchenAid's customer service as a Field Service Manager based in Mississauga. Oversee service network operations and ensure high-quality repair experiences.
Join Acosta Services Canada Co.'s KitchenAid team as you lead service providers across Canada. This role demands expertise in performance management and data analysis to drive operational improvements. You'll work cross-functionally to ensure that customer experiences are positively impacted through effective communication and problem resolution.
Key Responsibilities:
• Analyze and translate service performance into business recommendations
• Ensure accurate quality feedback and audit preparation
• Manage service provider onboarding and performance evaluation
• Collaborate on spare parts availability and logistics
• Document service updates and operational communications
Requirements:
• Post-secondary degree or equivalent technical training
• 4-6 years in service operations or after-sales supp...