Vacancy Description
Reporting Line & Department
Reporting Line: Service
Department: Service
Line Manager
Service Manager
Matrix Manager(s)
Service Manager
Specific Duties & Responsibilities
- Repair and maintenance of analytical instrumentation
- Perform installation of equipment from delivery to sign-off
- Perform preventative maintenance per maintenance schedule
- Inform appropriate personnel on all problems using escalation procedure
- Maintain manuals
- Submit electronic paperwork timely and accurately
- Maintain excellent communication with Service Manager on all matters
- Keep customers well informed on any open issues
- Manage direct account responsibility with minimal supervision
- Knowledge on Micromeritics instruments will be considered a plus
Impact
- Major impact on customer satisfaction.
- Gr...
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