Field Service Administrator

We have an exciting opportunity for a full-time Field Service Administrator to join our Service Support team on-site based in Baillieston, Glasgow.

Key responsibilities for this role will include:

• To prioritise and schedule in an efficient manner, the field service engineer's jobs (installs, services, breakdowns and reworks) and to reach KPI's and targets for Companion and Local Authority
• Liaise with sub-contractors to schedule prep work in a timely manner
• Answering the telephone to our customers and dealing with customer enquiries in a timely manner
• Providing excellent customer service at all times (both inbound and outbound calls)
• Help in cross-training of existing associates and the training of new starters
• Carry out other associated admin tasks outlined on associate skills matrix
• Booking and confirming customer appointments via phone and post<...