Field Network Engineer (L2) - Remote/Onsite Support

Dormont Manufacturing Co in Petaling Jaya is seeking a Cross Technology Service Delivery Field Support Engineer (L2) to deliver professional technical support, both remotely and on-site. This role focuses on managing incidents effectively and ensuring a seamless client experience, aiming for zero missed SLA conditions.

The ideal candidate will hold a Bachelor’s in Information Technology and relevant professional certifications, with moderate experience in Collaboration technologies and client support. The position requires good communication skills and the ability to work under pressure.