Field Monitor - Quality Control (On-Ground Operations)

As our operations continue to expand across regions, we are seeking a proactive and detail-oriented Field Monitor (Quality Control) to play a vital on-ground role in ensuring service excellence and operational compliance.

This position is essential in strengthening field supervision, enhancing biker performance, reducing customer complaints, and ensuring adherence to operational standards. The Field Monitor will conduct direct site visits, evaluate real-time performance, document findings, and collaborate closely with internal teams to drive continuous improvement in service quality and customer experience.

Key Responsibilities

1. Field Monitoring & Compliance

• Conduct daily field visits to monitor bikers’ adherence to approved quality standards.
• Ensure compliance with operational policies, procedures, and regulations.
• Identify, document, and report violations and operational observations using approved...