Field Customer Support Specialist

The Field Customer Support Specialist I provides on-site and depot technical service for instruments and delivers customer-facing coordination and communication to ensure timely, high-quality resolution of issues.

The role performs troubleshooting, repair, preventive maintenance, calibration and qualification under applicable quality standards, while coordinating schedules, triaging service requests, and maintaining clear stakeholder communication. The position interfaces closely with Sales, Technical Services, Quality, and the wider Customer Care team.

• Serve as the primary coordinator for assigned customer tickets, managing case creation, scheduling, status updates, and closure across CRM platforms such as ServiceMax, Service Cloud, SFDC, and other applicable systems.
• Plan and organize weekly field activities to meet customer needs and inte...