RESPONSIBILITIES
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Coaching for Client Experience:
Monitor and observe daily client interactions on the sales floor. Share strengths and areas for improvement to the retail sales team as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices.Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.Coaching for Performance:
Partner with store leaders to identify store opportunities through observation, sales dashboards and NPS scores.Create store learning and coaching plan and individual targetsMonitor and coach the sales team on their individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, etc).Establish frequent check-in schedule with stor...