Vacancy Description
Fashion Support Consultant (English - speaking) - On-site IN02
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What You Will Do In This Role
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor; follow all the processes and procedures of the project.
- Understand and comply with administrative duties.
Your Qualifications
- Are proficient or bilingual in English.
- Have customer care skills – ability to listen to and understand the customers’ need...
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