Vacancy Description
About the Role
The Fashion Consultant is responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
What You'll Be Doing
- Collect data on customer behaviour, top sellers, slow movers to provide input for business reviews
- Drive client relationships within an omni-channel approach
- Provide pre-buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and SOPs
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up to date with app offerings
- Support in-store marketing events and activations
- Keep abreast of all brand s...
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