Fan Care Team Lead — Premium Support

Electronic Arts (EA) in Bogotá is seeking a Team Lead for its Premium Care organization. In this vital role, you will manage a team providing specialized support for our fans and ensure high-quality service. You will also support GDPR and Privacy requests in collaboration with the legal department.

The ideal candidate should have a minimum of 5 years' experience in the contact center industry with at least 2 years in a leadership capacity. If you are passionate about leading change and inspire teamwork, this could be the role for you.