Family Services Contracts Manager

About the role

We're looking for an experienced Family Services Contracts Manager (internally called a Programme Manager) to lead the delivery of our family and significant others services at HMP Send, while overseeing service delivery and line managing staff across HMPs Downview, Highdown and Coldingley.

This is a hands-on management role. You'll be responsible for ensuring our services are delivered effectively, that positive family relationships are maintained and strengthened, and that family work is fully integrated within prisoners' care and rehabilitation plans. You'll manage teams of paid staff, volunteers, students on placement and serving prisoners acting as family champions — supporting, supervising and developing them to deliver consistently high-quality services.

What you'll be doing

You'll manage day-to-day operations across your allocated sites, contributing to operating plans and performance monitoring, and providing regular repo...