Fairmont Banff Springs Front Office Leader

Join Fairmont Banff Springs as the Director of Front Office, where you'll lead guest services in one of Canada’s premier hotel destinations. Your role is essential in transforming guest interactions into lasting memories through excellent service.
In this strategic role, you will guide the operations of the Front Desk, Royal Service, and Concierge teams, focusing on exemplary guest experiences. You'll be responsible for developing future leaders while ensuring effective management of financial targets and operational performance.
Key Responsibilities:
• Oversee daily Front Office operations and service excellence
• Empower staff and develop future hotel leaders
• Enhance guest loyalty through innovative service programs
• Manage departmental budgets and optimize resources
• Encourage teamwork and communication across departments
Requirements:
• Minimum 4 years of leadership experience in hospitality
• Familiarity with Fairmont-specific operational applicat...