Experience Strategy Consultant: Customer Insight & Journeys

Jobtailor is seeking a senior consultant to lead experience strategy initiatives across multiple phases, uncover customer needs, and translate insights into actionable roadmaps. You will conduct ethnographic studies, synthesize findings into experience principles, and collaborate with strategy, analytics, design, and technology teams to guide delivery.

The role requires hands-on qualitative research, ability to facilitate structured workshops, and a track record of advocating for end users