Executive/Customer Engagement (2-year contract)

What the role is: This is a customer facing position with the Temasek SkillsFuture Academy.

• Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days.
• Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins).
• Conduct lead follow-up on programme/course enquiries, including tracking responses and closing the loop with customers.
• Resolve concerns and complaints effectively, aiming for first-contact resolution.
• Support operations at the TSA One-Stop Centre to ensure a customer-ready environment.
• Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad-hoc dutie...