Executive - Operations Control Center (Call Center)

About Medanta: Over past 15 years, Medanta has created an unrivalled impact in delivering world class multispeciality care to patients in India. We have hospitals in Gurgaon (Delhi NCR), Noida, Lucknow, Patna, Indore & Ranchi. In addition, we have clinics in Defence Colony (South Delhi), Cybercity (Gurgaon), Subhash Chowk (Gurgaon), Golf Course Road (Gurgaon) and at the Delhi Airports. Our latest addition is a multi-super specialty hospital in Noida (Delhi NCR). We further plan to scale up our existing facilities and also expand into few more geographical areas. Medanta is constantly growing including launch of 'out-of-hospital' divisions which are comprehensive homecare services, pathology and pharmacy. Location : Noida Job Purpose: To ensure seamless Service Delivery and Customer Satisfaction Key Responsibilities : Managing appointments Handling customer complaints and follow-ups Handling calls — both inbound and outbound Tracking and making recommendations for enhancing customer exp...