Executive, Merchant Operations Support

Working Location: Empire Tower (100% onsite, accessible via BTS Chong Nonsi)

Job Description

Reporting to the Operations Manager, you will support the day-to-day merchant operations for the SME business, ensuring operational requests, merchant cases, and service issues are handled accurately and within defined service level agreements (SLAs).

Working closely with Product, Finance, Warehouse, Customer Support, Merchant Communications, and other stakeholders, you will execute operational processes, investigate issues, maintain operational records, and support continuous process improvements to ensure operational excellence.

Key Responsibilities

Process Improvement & Operational Excellence

• Ensure compliance with operational controls, policies, SOPs, and service level agreements (SLAs).
• Support operational reporting and performance tracking to identify tre...