Executive Lounge Agent

**Job Identification:** 215106
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**Exceptional Hospitality Starts with You**

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an **Executive Lounge Agent** , you’re not just overseeing daily operations of the Executive Lounge – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

+ **Oversee lounge operations:** Lead daily execution of the Executive Lounge service standards to ensure a seamless and elevated guest experience
+ **Deliver exceptional service:** Uphold brand and quality standards to exceed expectations of executive and VIP guests
+ **Resolve guest issues with care:** Respond to enquiries and complaints promptly and profession...